Shipping policy

After placing an order on our website, you should receive a purchase confirmation email. In case you are unable to locate this email, please check your spam folder. If you still cannot find it, kindly contact us for assistance.

Shipping rates are based on real carrier rates (Post Express) and vary depending on the products ordered - weight and value.

In order to find out the exact cost of shipping, you need to put the items in your cart, enter your address, and calculate the shipping rates. However, it's important to keep in mind that the shipping cost shown on the website doesn't account for the ransom, which is an additional fee based on the value of the package.

We strive to provide exceptional customer service by shipping products within 2-3 business days or even sooner, consistently surpassing our customers' expectations.

Once your shipment is handed over to the shipping carrier, we no longer have control over it. We receive the same tracking information from the carrier as you do. Therefore, we are unable to provide any additional information beyond the tracking number provided to you by the carrier.

INTERNATIONAL SHIPPING: Contact us with your request at byalleart@gmail.com

 

Return & Exchange Policy

 

If there is an error or damage caused by us, we will gladly accept returns or exchanges. To initiate the return or exchange process, please notify us within 24 hours of receiving the item.

 

If you need to modify or update your order, kindly contact us within 24 hours. Once an order has been shipped, we regret that we cannot accept cancellations, exchanges, or modifications to the name or shipping address. Please note that we are unable to combine or divide orders or contact shipping companies to adjust shipping addresses after the checkout process.

Thank you!